Return & Refund Policy

At Robertson Systems, customer satisfaction is important to us. Due to the nature of our services, refunds are handled on a case-by-case basis.

For website design, digital systems, audits and consultancy services, work begins once a project has been agreed and payment has been received. As time and resources are allocated to each project, completed work and delivered services are generally non-refundable.

If you are unhappy with any aspect of a service provided, please contact us as soon as possible and we will work with you to reach a fair resolution.

For any digital products that may be offered in the future, refunds may be considered where a product is proven to be faulty or not functioning as described.

For refund enquiries, please contact us directly.